Terms & Conditions
Terms of Sale
Full payment, including shipping and handling is required with your order. No work can proceed until full payment is received. No refunds are given once your order has been verified. No partial refunds will be given for work not completed.
All sales are final. No refunds are available on orders unless no files have been sent to press and the refund is requested the same business day. In the case of a refund on an order where work has not started, a $25 processing fee will be charged.
All images, after being enlarged or reduced for reproduction, will crop approximately 1/8″ to allow for bleed. See How to prepare your files for more details. We cannot process orders that do not meet the minimum requirements.
We start counting the turnaround time when you approve your order to go to press. If you order a pdf proof or hardcopy proof, turnaround begins the day after we receive your approved proof. Be sure to allow additional business days for delivery based on the shipping method you selected.
Business days are Monday through Friday. Holidays, Saturdays and Sundays do not count when calculating turnaround.
Turnaround does not begin until you provide acceptable artwork. If we are unable to print your files because they do not conform to our file requirements, your job status will be moved to “On Hold-Need Artwork.” Your turnaround time will begin once acceptable files have been received.
For jobs that do not have complete digital source files provided (photography, illustration or graphics), turnaround begins the day after the photos and artwork needed to print your job are in our hands, not from when the order is first submitted.
Hauge Printing assumes no responsibility for delays caused by delivery carriers or any damages resulting from our failure to receive a job on time. Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.
Changing Files Once Sent to Press
Once a job has been “sent to press,” no changes are allowed to the artwork, job characteristics, or turnaround time. If the order has not yet gone to press, the sole remedy available is to cancel the order, pay the $25 cancellation fee and place a new order.
All complaints must be registered within 24 hours of receipt of job. Should the job contain manufacturing errors and/or defects, we would rerun the job at no charge. We maintain the right to judge what a manufacturing error and defect is.
Shipped orders with a color proof that are not resembling the color and/or positioning on the final proof will be rerun at no charge. We have the final judgment as to what accuracy range is possible to match the color proof.
You are 100% responsible for the accuracy of your layouts. Please proofread all layouts carefully. As postal regulations are subject to change, you are also 100% responsible for complying with current mailing restrictions for postcard backside layouts. Check with your local Post Office.
Hauge Printing will reproduce color according to color proofs from our calibrated in-house proofing system, but we cannot exactly match color and density (as viewed in a 5000K light booth) because of limitations in the printing process, as well as neighboring image ink requirements. The accuracy of each color reproduction is guaranteed to be within 85-90% of the color proofs. We reserve the final judgment as to what accuracy range is possible to match the color proof.
It is the client’s responsibility to review the final proof and layout of all orders prior to actual printing. Once the final proof has been confirmed by the client, no further changes can be made to that order. On orders placed with the NO PROOF option, no changes or cancellations may be made to the order after the order status is changed to Approved Work In Progress. The order is then Ready to Schedule for Printing and our automated order processing system cannot accept any changes. This includes changes to bindery and shipping. Please review the final proof carefully prior to completing your order. Hauge Printing will not accept responsibility for typographical errors, errors in spelling, grammar, punctuation, graphics, fonts or content. Hauge Printing will not be held responsible for client errors in finished product sizes, wrong cuts, or missing or incorrect folds.
If you need to make changes to your artwork, after receiving your proof, please resubmit your files. There will be a $10 resubmit fee charged to your account. If you chose the hard copy proof option you will be charged for another hard copy proof if you choose to recieve another proof. YOU MUST CONTACT CUSTOMER SERVICE IF YOU WISH TO NOT RECIEVE ANOTHER PROOF.
All California orders are subject to sales tax. If customer is tax exempt, a Resellers Certificate must be filled out when you initially sign in. This will be BEFORE you place your very first order.
Customer Indemnification Against Copyright Loss
The undersigned hereby warrants and represents that the printed materials and the information they contain which are the subject matter of this agreement, and either: (1) are not copyrighted in any matter whatsoever; that no part thereof infringes the copyright or any other right of any person; and the reproduction by Hauge Printing Company or its assigns of such printed materials in any form whatsoever will not in any way, directly or indirectly, infringe on the rights of any persons; or (2) are copyrighted, and the undersigned is either the copyright holder or has written authorization of the copyright holder to make the copies ordered.
Further, the undersigned covenants to indemnify Hauge Printing Company from and against any and all loss, damage, costs, charges, legal fees, recoveries, judgments, penalties and expenses that may be obtained against, imposed on, or suffered by Hauge Printing Company, by reason of any infringement or violation or alleged violation of any copyright or any other right of any person by reason of or from any use that may be made by Hauge Printing Company of the reproduction of the printed materials referred to above.
Quoted delivery dates and times vary and are not guaranteed. Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service.
If a dispute arises under this Agreement, the parties agree to first try to resolve the dispute with the help of a mutually agreed-upon mediator in Santa Clarita, CA. Any costs and fees other than attorney fees associated with the mediation shall be shared equally by the parties. If it is proven impossible to arrive at a mutually satisfactory solution through mediation, the parties agree to submit the dispute to a mutually agreed-upon arbitrator in Santa Clarita, CA. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction to do so. The arbitrator will allocate costs of arbitration, including attorney fees.
This Agreement will be governed by the laws of the State of California.